Services

Culture

It’s natural for human beings to have feelings and thoughts about one another based on race, ethnicity, religion, physical characteristics, accent, dress, etc. When providers and patients feel they are different from one another, patients are less likely to speak openly or ask questions about their health care. The provider may miss information essential for developing an effective diagnostic and treatment plan. Culturally competent healthcare professionals encourage dialogue with the patient and adapt the diagnostic and treatment plan to the patient’s belief system and values. This is essential for patient adherence.

The Florida Center for Cultural Competence:

• develops in-person and on-line training programs for health and social service providers.
  
  
• conducts patient interviews and focus groups to get their perspective on local medical and social service providers.
  
  
• evaluates the impact of training on provider
  performance using indicators such as patient
  satisfaction, patient no-show rates, re-admissions, and patient error or disinterest in complying with
  medical advice.

Medical Interpreting

When the provider and patient speak different languages, they need a qualified interpreter. Untrained interpreters often make errors, omitting some of what the provider or patient has said, or using the wrong word when interpreting. They may not accurately communicate the medical history or drug allergies, and the patient may not understand the treatment plan.